Customer Information:

British Online Supermarket keeps limited stock. In most cases your order/part of your order will be shopped for by one of our personal shoppers.

We work round the clock to keep our website up to date. However, we are reliant on our suppliers have the items in stock when you place your order. This can sometimes cause a short delay when processing your order while we wait for new stock to arrive.

If you are ordering a large quantity of one item then this could also cause a delay while we locate all the stock for your order.

We are currently finding that more orders going to European countries are getting stopped and held/delayed by customs. It is therefore really important that you check with your local customs for any restrictions before you place your order. Orders that are delayed/returned by customs or rejected by the customer cannot be refunded as food items cannot be placed back into stock and then resold to another customer. We have found that European import rules and restrictions can change at any time and are completely out of our control.

Please be sure to carefully read our terms and conditions page before placing your order as you will find it contains a lot of useful information.

If an item is unavailable you will receive a full refund if no replacement is available soon.